{"id":84,"date":"2026-01-14T09:04:12","date_gmt":"2026-01-14T09:04:12","guid":{"rendered":"https:\/\/curiosax.com\/refund-policy\/"},"modified":"2026-01-22T17:29:45","modified_gmt":"2026-01-22T17:29:45","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/curiosax.com\/es\/refund-policy\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"84\" class=\"elementor elementor-84\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e142b7d e-flex e-con-boxed e-con e-parent\" data-id=\"4e142b7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b739933 elementor-widget elementor-widget-heading\" data-id=\"5b739933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de reembolso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28070d91 e-flex e-con-boxed e-con e-parent\" data-id=\"28070d91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38677a25 elementor-widget elementor-widget-text-editor\" data-id=\"38677a25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nuestra pol\u00edtica de reembolsos y devoluciones dura 14 d\u00edas. Si han pasado 14 d\u00edas desde tu compra, no podemos ofrecerte un reembolso o cambio completo.<\/p><p>Para poder realizar una devoluci\u00f3n, el art\u00edculo debe estar sin usar y en el mismo estado en que lo recibi\u00f3. Tambi\u00e9n debe estar en su embalaje original.<\/p><p>Varios tipos de mercanc\u00edas est\u00e1n exentos de devoluci\u00f3n. Los productos perecederos, como alimentos, flores, peri\u00f3dicos o revistas, no pueden devolverse. Adem\u00e1s, no aceptamos productos \u00edntimos o sanitarios, materiales peligrosos ni l\u00edquidos o gases inflamables.<\/p><p>Art\u00edculos adicionales no retornables:<\/p><ul><li>Tarjetas regalo<\/li><li>Productos de software descargables<\/li><li>Algunos art\u00edculos de salud y cuidado personal<\/li><\/ul><div>\u00a0<\/div><div><p>Para completar su devoluci\u00f3n, necesitamos un recibo o prueba de compra.<\/p><\/div><p>No devuelva su compra al fabricante.<\/p><p>Hay algunas situaciones en las que s\u00f3lo se conceden reembolsos parciales:<\/p><ul><li>Libro con signos evidentes de uso<\/li><li>CD, DVD, cintas VHS, programas inform\u00e1ticos, videojuegos, casetes o discos de vinilo que hayan sido abiertos<\/li><\/ul><div>\u00a0<\/div><p>Cualquier art\u00edculo que no se encuentre en su estado original, est\u00e9 da\u00f1ado o le falten piezas por motivos que no se deban a un error nuestro.<br \/>Cualquier art\u00edculo devuelto m\u00e1s de 30 d\u00edas despu\u00e9s de la entrega<\/p><h5><b>Reembolso<\/b><\/h5><p>Una vez recibida e inspeccionada su devoluci\u00f3n, le enviaremos un correo electr\u00f3nico para informarle de que hemos recibido su art\u00edculo devuelto. Tambi\u00e9n le notificaremos cu\u00e1ndo se aprueba o rechaza su devoluci\u00f3n.<\/p><p>Si se aprueba, se procesar\u00e1 el reembolso y se aplicar\u00e1 autom\u00e1ticamente un cr\u00e9dito a su tarjeta de cr\u00e9dito o m\u00e9todo de pago original, en un plazo determinado de d\u00edas.<\/p><h5><b>Reembolsos atrasados o no efectuados<\/b><\/h5><p>Si a\u00fan no ha recibido el reembolso, vuelva a comprobar su cuenta bancaria.<\/p><p>A continuaci\u00f3n, p\u00f3ngase en contacto con la entidad emisora de su tarjeta de cr\u00e9dito, ya que el reembolso puede tardar alg\u00fan tiempo en hacerse efectivo oficialmente.<\/p><p>P\u00f3ngase en contacto con su banco. A menudo transcurre alg\u00fan tiempo antes de que se contabilice el reembolso.<\/p><p>Si ha hecho todo esto y a\u00fan no ha recibido su reembolso, p\u00f3ngase en contacto con nosotros en\u00a0<b>refund@curiosax.com<\/b><\/p><h5><b>Art\u00edculos en venta<\/b><\/h5><p>S\u00f3lo pueden reembolsarse los art\u00edculos de precio normal. Estos art\u00edculos no se pueden reembolsar.<\/p><h5><b>Intercambios<\/b><\/h5><p>S\u00f3lo sustituimos art\u00edculos si est\u00e1n defectuosos o da\u00f1ados.<\/p><p>\u00a0<\/p><p>CHILIS LAB SL - Calle de Parcerisa, 13, 08014 Barcelona Espa\u00f1a<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66d3cfc e-con-full e-flex e-con e-parent\" data-id=\"66d3cfc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e0acd33 e-con-full e-flex e-con e-child\" data-id=\"e0acd33\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9bdb2ce e-con-full e-flex e-con e-child\" data-id=\"9bdb2ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4efe564 e-con-full e-flex e-con e-child\" data-id=\"4efe564\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ab5c500 e-flex e-con-boxed e-con e-child\" data-id=\"ab5c500\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7054a43 e-flex e-con-boxed e-con e-child\" data-id=\"7054a43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-444e5b0 elementor-widget elementor-widget-image\" data-id=\"444e5b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"700\" height=\"150\" src=\"https:\/\/curiosax.com\/wp-content\/uploads\/2026\/01\/Loghi-Siti.png\" class=\"attachment-full size-full wp-image-150\" alt=\"\" srcset=\"https:\/\/curiosax.com\/wp-content\/uploads\/2026\/01\/Loghi-Siti.png 700w, https:\/\/curiosax.com\/wp-content\/uploads\/2026\/01\/Loghi-Siti-300x64.png 300w, https:\/\/curiosax.com\/wp-content\/uploads\/2026\/01\/Loghi-Siti-18x4.png 18w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b05be4b elementor-widget elementor-widget-heading\" data-id=\"b05be4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ofrecemos una plataforma de comercio electr\u00f3nico fiable y c\u00f3moda, que conecta a las personas con productos que mejoran su vida cotidiana.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2679fcc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2679fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@curiosax.com<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1144cb2 elementor-widget elementor-widget-heading\" data-id=\"1144cb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2025 curiosax.com - Todos los derechos reservados. <br> CHILIS LAB SL - Calle de Parcerisa, 13, 08014 Barcelona Espa\u00f1a <br><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7346bb3 e-flex e-con-boxed e-con e-child\" data-id=\"7346bb3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c6c2e elementor-widget elementor-widget-heading\" data-id=\"48c6c2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ENLACES \u00daTILES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7527c3b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7527c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/curiosax.com\/es\/privacy-policy\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pol\u00edtica de privacidad<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/curiosax.com\/es\/terms-and-conditions\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Condiciones generales<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/curiosax.com\/es\/cookie-policy\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pol\u00edtica de cookies<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c0bed4 e-flex e-con-boxed e-con e-child\" data-id=\"8c0bed4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f21e4bb elementor-widget elementor-widget-heading\" data-id=\"f21e4bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ENTREGA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15ea406 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"15ea406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/curiosax.com\/es\/shipping-policy\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pol\u00edtica de env\u00edos<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/curiosax.com\/es\/refund-policy\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pol\u00edtica de reembolso<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund Policy Our refund and return policy lasts 14 days.\u00a0If 14 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it.\u00a0It must also be in the original packaging. Several types of [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/curiosax.com\/es\/wp-json\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/curiosax.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/curiosax.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/curiosax.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/curiosax.com\/es\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":7,"href":"https:\/\/curiosax.com\/es\/wp-json\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":192,"href":"https:\/\/curiosax.com\/es\/wp-json\/wp\/v2\/pages\/84\/revisions\/192"}],"wp:attachment":[{"href":"https:\/\/curiosax.com\/es\/wp-json\/wp\/v2\/media?parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}